Project Related Questions
What is your existing email platform or provider? (Office 365, Google, GoDaddy, Yahoo, etc.)
What is the average mailbox size per user?
What email interface/application(s) are your employees currently using? (Outlook, Thunderbird, Web Interface, etc.)
How many email accounts will be migrated and how many total accounts will be on the new platform?
How many devices per user?
Do you have a current list of all email addresses and passwords?
Does all old email need to be migrated for each user or do you prefer to start clean on the new platform? (More project time will be needed for moving all email per account.)
Do all email users use their computer for email access?
Do all email users also use their mobile phone for email access?
Do all of your computer operating systems use the Professional Edition? (Windows 7/10 Pro)
Do you use or need messaging/video conferencing tools such as Skype/Google Hangout?
Does your company have an email retention/litigation hold policy?
Are you planning to upgrade Microsoft Office as part of your email migration?
Do you prefer low-cost monthly subscription plans or a higher one-time initial investment?
IT Administration Questions
How often do you upgrade your day-to-day software, hardware, & IT related equipment?
Who manages the DNS records for your email? (MX Records, CNAME, A NAME, etc.)
Are you using a Microsoft/Windows based environment?
Do you have a domain network or standard workgroup?
Do you need active directory integration for your new email platform?
Do you have a dedicated firewall appliance? (SonicWall, Cisco, Fortinet, etc.)
Do you need centralized management for email, users, Office, account setup, and licenses?
Will you be involved in the migration process or would you prefer for DataMart to handle the entire migration project?
What incoming mail protocol do you currently use?
What edition of Microsoft Office do you currently use on your workstations?
Which version of Microsoft Office is installed on your computers?
On-Premise Microsoft Exchange Questions
What is your current ISP and do you have a backup ISP connection in case of outages?
What level of availability do you require? How much email downtime can your business withstand in case of hardware failure, power or Internet outages?
Do you have a UPS, electrical hookup, proficient cooling, & server rack?
Do you have backup and recovery appliances and/or services?